Inquiries can require 1-3 days to receive a response.

VERY IMPORTANT. Do not contact us about tracking until you check our tracking database.

Want tracking? Visit: www.shipping-number.com

Type in Order Number or Last name to view tracking.

Our main customer support employee on emails would like to introduce herself. Her name is Loli - aka Ms.Ling.

You may contact her directly and understand that she works for our company:

We are now proud to announce that we offer telephone support. This is for Technical Support and General Help only most issues can still be adequately answered by submitting a webform. See below:

VERY IMPORTANT! If you already made a purchase please quote your ORDER NUMBER when contacting this email otherwise it is very difficult to know what you are referring to and can delay our response!

FAQ -Read Before Contacting

1) How much is shipping to Canada, USA, Australia, All of Europe, China, Hong Kong, Malaysia, or Singapore?

THE SHIPPING IS FREE!

2) If my country is not listed in the list above, how much is shipping?

Contact us in this case.

3) How long should delivery take?

Typically around 7-10 days but delivery times can vary.

4) How do I order?

Add the items to your shopping cart by clicking "add to cart" then proceed to "checkout" with those items in your shopping cart, keep going and enter all your information, join sbkicks.com if you have not already you will be prompted to do so, then you will be redirected to a bank website on a secure connection to enter your credit card details and then when it is successful the website automatically emails you an order number, which you should use when contacting the support.

4) Can I order to Africa?

No you may not. Unless of course you email us and arrange an irreversible payment via Western Union.

5) What about returns/exchanges.

Read about this at http://www.sbkicks.com/conditions.php

Under no circumstances should a product be returned to the address label as that is the address of a shipping company and the transaction will not be refunded if you ship there. You must contact us for return requests.